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Old 10-03-2005, 05:42 PM   #1
newbreed
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*** Announcement - What happened at ArikaAmes.com and what comes next. ***

OK everyone, it has been a painful last few days, but it's time to come out and let everyone know exactly what happened and what is being done at this point with the site.

As some of you may remember, we suffered a server hard disk failure about 4 days ago. I first noticed problems with the site's performance around 11:00p.m. the night before the crash. After talking to Tech Support I was told several times the server was doing some disk check procedure. This went on for several hours, and the site's performance got weaker and weaker. I continued to have Tech Support look into why the server was acting up and was finally told a few hours later the hard drive failed, and it was a total loss (the disk), not responding to any kind of diagnostics, etc.

I was initially told that the hard drive would need to be replaced, and the Techs did get a new drive in the box within a couple of hours, and we were able to start replacing content and other critical files. I was also told there may be a chance that some data was recoverable, but there were no garauntees. I decided not to wait for the drive to get looked at, we needed to get stuff uploaded and back online asap to protect our affiliates and members.

Now, this is where it gets bad....

I was under the assumption (foolishly it now seems) that 1, we had active and current backups and 2, our mysql DB server was not actually sitting on our machine (I thought it was virtual and on a different box, as I have been told this before). The reality of the situation however, as I was told later that day, is we did NOT have a backup plan, nor were the DB's on another server. I was further told an e-mail was sent out sometime over the summer stating that our host no longer included backups of our data, that the backup service was now a paid option. I NEVER recieved ANY such notification, and as I told the Tech guys, the only mail I ever get from my host is the bill every month. In talking to a few other people who have had a similar (although not as severe problem like this) occurance, they never recieved any notification of the change either. I thought we were backed up, I had no reason to ever think we were not. Never in my wildest imagination would I attempt to run a business requiring this kind of stability and not have certain basic measures in place. Same thing with the DB server. I had always been under the impression the DB server worked like the mail server, it was virtual and not sitting on our box. With a location of "REMOVEDBUTMYSERVERNAME.webair.com" it's easy to understand why after i had been told this, then looked at the DB location, I would come to this conclusion.

So what does this mean? It means that everything we had online is gone, with little chance of being recovered. When I say everything, I mean EVERYTHING. All the content (which we do have local backups of and have restored to the site), all the sales and affiliate data, all the marketing tools, everything, is gone. Also about 2 years of design and script work and other programming I had done for other people. We have been told the disk can be sent to a data recovery specialist, and that is the plan for a lot of what we do not have local copies of.

So where do we go from here? We've rebuilt 90+% of the Member Area, and fortunately have not lost a great deal of members. Every indication we have is that member retention has not been nor will be affected by this catastophe. A message was immediately posted on the site and so far we have had NO complaints or hickups that I know of with members. That's the good news.

The bad news, and the most devastating, is we have lost all of our affiliate database, including all of our sales and rebill information. I am not real sure what to say about it, it got real bad when that reality set in. Our only hope is the affiliate database and other information can be recovered by the disk doctor people.

So then, we have had to start from scratch, and are doing ALL we can as FAST as we can. Everyone of our affiliates who has contacted us by e-mail or ICQ has been very understanding and supportive, and we really appreciate that from all of you!!!

We are working every channel we have access to to get everything back up and running or recovered as quickly as possible. The wonderful people at CCBill and NATS had us all set back up the next day (aside from no database to reconnect). The only things we are waiting for right now is hearing back from the recovery people and getting the affiliate program content all back in place and set back up. There is a chance that affiliates may need to re-signup, as I really do not know what all will be recovered from the bad disk.

All I can do is personally apologise to all of you as I know most of you put in as much work as we did to make ArikaAmes.com successful thus far. Without you we would be nowhere, and we cannot thank you enough for sticking with us through this ordeal and everything in the past.

Mistakes were made on my part, me personally, not Arika. I should have done a lot more followup on some things to be sure my assumptions were correct should anything like this ever happen. I did the best I could with the information I had at the time, and in this case it was not good enough.

We have some plans and ideas to make things up to affiliates who may have lost any sales or rebill income, but we will not know for sure the extent of all of that for a few more days.

In the meantime, anyone who has any questions, please feel free to post here or hit me up on ICQ (346-940-591) and I will do the best I can to field info as I get it back in.

This about all I can say for now, I know it's long, and I may have missed things, but i will be here for a while in case anything else comes up.

Bill
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Loryn ‎(3:16 PM):
I love it, just as long as we keep the bedroom door closed from all ears then we can have throw down hard core sex that makes us money haha
fuck it we can have sex on money never did that before
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Old 10-03-2005, 05:44 PM   #2
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OH shit man that really sucks. I think some places you can pay 3,000.00 to get the harddrive data back.
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Old 10-03-2005, 05:46 PM   #3
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That is fucking horrible newbreed.. so sorry to hear that.. i know how much time and effort you and arika put into that site and its a shame that this happened...

good luck with everything
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Old 10-03-2005, 05:47 PM   #4
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Ouch, hope you can recover what you need from the disk...
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Old 10-03-2005, 05:47 PM   #5
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Quote:
Originally Posted by KMR Stitch
OH shit man that really sucks. I think some places you can pay 3,000.00 to get the harddrive data back.
Thanks man, we were qouted $600.00-$1,000.00 by our host, just waiting on some more detailed information about the process but have not heard back yet from some key people.
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Loryn ‎(3:16 PM):
I love it, just as long as we keep the bedroom door closed from all ears then we can have throw down hard core sex that makes us money haha
fuck it we can have sex on money never did that before
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Old 10-03-2005, 05:48 PM   #6
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Glad to hear the site is back up now and I hope you can get back all your affiliates.

Just remember for the future... backup... backup... backup... then backup again bro.

If I can help ya at all just holla at me on icq
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Old 10-03-2005, 05:48 PM   #7
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OH SHIT!
Ouch!
Thats beyond fucked up.
Best of luck and I will be remaining as an affiliate.
Oh and maybe switch hosts when this is all said and done with, that is just some fucked up BS!
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Old 10-03-2005, 05:48 PM   #8
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Quote:
Originally Posted by pubenemy
Ouch, hope you can recover what you need from the disk...
As do we!

Quote:
Originally Posted by sonofsam
That is fucking horrible newbreed.. so sorry to hear that.. i know how much time and effort you and arika put into that site and its a shame that this happened...

good luck with everything
Thank you both very much. And SoS you are right, it's been our Baby almost the last 2 years.
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Loryn ‎(3:16 PM):
I love it, just as long as we keep the bedroom door closed from all ears then we can have throw down hard core sex that makes us money haha
fuck it we can have sex on money never did that before

Last edited by newbreed; 10-03-2005 at 05:50 PM..
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Old 10-03-2005, 05:49 PM   #9
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oh man. sorry to hear that. i hope everything works out for you guys and the site.
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Old 10-03-2005, 05:50 PM   #10
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Quote:
Originally Posted by After Shock Media
OH SHIT!
Ouch!
Thats beyond fucked up.
Best of luck and I will be remaining as an affiliate.
Oh and maybe switch hosts when this is all said and done with, that is just some fucked up BS!
Quote:
Originally Posted by iceicebaby
Glad to hear the site is back up now and I hope you can get back all your affiliates.

Just remember for the future... backup... backup... backup... then backup again bro.

If I can help ya at all just holla at me on icq
You guys are all great, I cannot thank you enough. When everything comes back I know it will be bigger and better than anyone ever expected, and as I said earlier, we'll make this up to all of you somehow.
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Loryn ‎(3:16 PM):
I love it, just as long as we keep the bedroom door closed from all ears then we can have throw down hard core sex that makes us money haha
fuck it we can have sex on money never did that before
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Old 10-03-2005, 05:51 PM   #11
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Wow this hits close to home. I had something like this happen to me back in 2002 and it allmost made me cry. Keep your head up bud and keep pushin. You did it once you can do it again
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Old 10-03-2005, 05:52 PM   #12
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do you plan on changing host because of this?
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Old 10-03-2005, 05:53 PM   #13
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Wow this hits close to home. I had something like this happen to me back in 2002 and it allmost made me cry. Keep your head up bud and keep pushin. You did it once you can do it again
Sorry to hear it happened to you as well. I'll be honest, there were lot of tears here as well, it's a long road down, and when the news gets busted on you slowly and it gets worse and worse, all you can do is gather up and get 'er going again as best and as fast as you can, and that's what we've tried to do here.
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Loryn ‎(3:16 PM):
I love it, just as long as we keep the bedroom door closed from all ears then we can have throw down hard core sex that makes us money haha
fuck it we can have sex on money never did that before
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Old 10-03-2005, 05:53 PM   #14
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Hope u guys can recover from this and move on to be stronger than before.
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Old 10-03-2005, 05:54 PM   #15
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sorry to hear that dude... I hope you have your head glued on now and have got RAID1 or RAID 10 happening.
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Old 10-03-2005, 05:54 PM   #16
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shit - that sucks big time. i just had the same with our office server - but luckily i had backups. i hope you get back online soon - and i'm pretty positive that your data can be recovered. they even recover disks that are burned or crashed - so heads up, it will work out fine for you!
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Old 10-03-2005, 05:54 PM   #17
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Originally Posted by After Shock Media
OH SHIT!
Ouch!
Thats beyond fucked up.
Best of luck and I will be remaining as an affiliate.
Oh and maybe switch hosts when this is all said and done with, that is just some fucked up BS!
How did ya get your nick in red?
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Old 10-03-2005, 05:54 PM   #18
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Quote:
Originally Posted by newbreed
Thanks man, we were qouted $600.00-$1,000.00 by our host, just waiting on some more detailed information about the process but have not heard back yet from some key people.

Yeah, I don't think you can recover 100% more like 95% Thats a decent price I know my friend charges 1000.00 for that and He puts 100% of the files backed up on DVD-R's And the client has those DVD-r's in a locked safe =)
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Old 10-03-2005, 05:54 PM   #19
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That sucks man. Good luck getting everything online.
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Old 10-03-2005, 05:55 PM   #20
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Quote:
Originally Posted by bigdog
do you plan on changing host because of this?
That's been discussed, but I am honestly not sure. Ironically the bill for this month came throught yesterday, it was another hard pill to swallow...lol
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Loryn ‎(3:16 PM):
I love it, just as long as we keep the bedroom door closed from all ears then we can have throw down hard core sex that makes us money haha
fuck it we can have sex on money never did that before
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Old 10-03-2005, 05:56 PM   #21
After Shock Media
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How did ya get your nick in red?
Lets just say each of my pink parts are very sore.
Such questions should be addressed in a seperate thread though, this current thread is of actual importance.
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Old 10-03-2005, 05:56 PM   #22
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Damn that sucks man..I sure hope you bounce back quickly
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Old 10-03-2005, 05:58 PM   #23
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bummer man, it just goes to show you, always keep a copy your self, just in case. hope you guys are gettin back to normal
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Old 10-03-2005, 05:59 PM   #24
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ah - and maybe something that helps for the future: at www.techiemedia.net i have 2 drives in my server - and every day the first gets backed to the second - including MySQL. so you can only lose max. 24 hours
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Old 10-03-2005, 06:00 PM   #25
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wow, that's pretty harsh.... computers are the bane of existance in today's world. The cause of the highest of the high and the lowest of the low. That's our reality.
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Old 10-03-2005, 06:29 PM   #26
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Quote:
Originally Posted by KMR Stitch
Yeah, I don't think you can recover 100% more like 95% Thats a decent price I know my friend charges 1000.00 for that and He puts 100% of the files backed up on DVD-R's And the client has those DVD-r's in a locked safe =)

Believe me when I tell you, if we get only 95% back, it would be 100% than we had as far as sales, members, and the affiliate information, and that's they key here. I have all the content backed up locally and that has been restored. It's the other stuff that was lost that made all of this so hard to deal with and get through.
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Loryn ‎(3:16 PM):
I love it, just as long as we keep the bedroom door closed from all ears then we can have throw down hard core sex that makes us money haha
fuck it we can have sex on money never did that before
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Old 10-03-2005, 06:33 PM   #27
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OH man, what a horror story. I hope you guys get it figured out. Good idea to come out with the details right up front so people don't freak out too much.
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Old 10-03-2005, 06:35 PM   #28
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omg so sorry to hear the bad news for both you & Arika.
Hopefully you'll be able to recover alot of info!!
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Old 10-03-2005, 06:38 PM   #29
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Would ccBill be able to help you? I am assuming that you will still be getting paid for all of the rebills.

Also, whomever was actually making the payments to your affiliates may have some useable data so that they can still get credit for the sales that they generated.

ADG Webmaster
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Old 10-03-2005, 06:42 PM   #30
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UGH!!! I've had that same kind of thing happen in the past with a drive failure, and a host that "forgot" to be doing the backups. Not fun at all.

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Old 10-03-2005, 06:43 PM   #31
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fuck that is crazy, i was wondering what was up with some of the pages, i was going to signup but thought i'd wait, when your back up though i'll start promoting.
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Old 10-03-2005, 06:55 PM   #32
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Ouch.
RAID 1 - if you run IDE drives you hve to hvae RAID - and its a good idea if you run scsi too.
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Old 10-03-2005, 07:08 PM   #33
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Quote:
Originally Posted by Elli
OH man, what a horror story. I hope you guys get it figured out. Good idea to come out with the details right up front so people don't freak out too much.
Thank you Elli! Doing the best we can right now.

Quote:
Originally Posted by Babagirls
omg so sorry to hear the bad news for both you & Arika.
Hopefully you'll be able to recover alot of info!!
We hope so too!
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Loryn ‎(3:16 PM):
I love it, just as long as we keep the bedroom door closed from all ears then we can have throw down hard core sex that makes us money haha
fuck it we can have sex on money never did that before
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Old 10-03-2005, 07:09 PM   #34
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Quote:
Originally Posted by AsianDivaGirlsWebDude
Would ccBill be able to help you? I am assuming that you will still be getting paid for all of the rebills.

Also, whomever was actually making the payments to your affiliates may have some useable data so that they can still get credit for the sales that they generated.

ADG Webmaster

CCBill has been wonderful and from what I understand some of the data can be hand-keyed back into NATS. We pay our affilaiets ourselves, and I do have a limited amount of data backed up for use if we get noghint off the bad drive.

Thanks ADGWD.
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Loryn ‎(3:16 PM):
I love it, just as long as we keep the bedroom door closed from all ears then we can have throw down hard core sex that makes us money haha
fuck it we can have sex on money never did that before
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Old 10-03-2005, 07:10 PM   #35
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Originally Posted by Wiggles
fuck that is crazy, i was wondering what was up with some of the pages, i was going to signup but thought i'd wait, when your back up though i'll start promoting.

That would be best right now, thank you so much for your understanding!!!
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Loryn ‎(3:16 PM):
I love it, just as long as we keep the bedroom door closed from all ears then we can have throw down hard core sex that makes us money haha
fuck it we can have sex on money never did that before
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Old 10-03-2005, 07:13 PM   #36
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hosted at webair I see, foolish. Good luck
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Old 10-03-2005, 07:48 PM   #37
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holy shit, that's totally fucked up
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Old 10-03-2005, 08:33 PM   #38
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Newbreed & Arika - I wish you guys the best of luck getting things up and running as soon as possible!!! That's just freakin' horrible. I would be in TEARS if that happened to me - and it 'could've.' I missed the same email as you but Dan Tha Man caught it in time before too much was messed up. Hang in there, guys!!
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Old 10-03-2005, 08:46 PM   #39
newbreed
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Originally Posted by tranza
holy shit, that's totally fucked up
Indeed, but I don't think it can get any worse, so we're only looking up right now.
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Loryn ‎(3:16 PM):
I love it, just as long as we keep the bedroom door closed from all ears then we can have throw down hard core sex that makes us money haha
fuck it we can have sex on money never did that before
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Old 10-03-2005, 08:47 PM   #40
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Originally Posted by AshleyBrookes
Newbreed & Arika - I wish you guys the best of luck getting things up and running as soon as possible!!! That's just freakin' horrible. I would be in TEARS if that happened to me - and it 'could've.' I missed the same email as you but Dan Tha Man caught it in time before too much was messed up. Hang in there, guys!!

Thanks Ashley, appreciate your kind words!
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Loryn ‎(3:16 PM):
I love it, just as long as we keep the bedroom door closed from all ears then we can have throw down hard core sex that makes us money haha
fuck it we can have sex on money never did that before
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Old 10-03-2005, 08:49 PM   #41
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damn dude...so fucking sorry to hear that...i can see a TON of sleepless nights in the future, if not already, for you
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Old 10-03-2005, 08:52 PM   #42
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Originally Posted by Jace
damn dude...so fucking sorry to hear that...i can see a TON of sleepless nights in the future, if not already, for you

Indeed. Fortunately having a couple of computers with a lot of the content already ready some of it isn't that bad. I would estimate another day or two to be back to close to where we were, and of course that is an optomistic guesstimate. But thanks man, you have been a big help always!
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Loryn ‎(3:16 PM):
I love it, just as long as we keep the bedroom door closed from all ears then we can have throw down hard core sex that makes us money haha
fuck it we can have sex on money never did that before
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Old 10-03-2005, 08:55 PM   #43
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I can't say that I have been in the exact same position, since I don't run an affiliate program, and I have back-ups of my back-ups (sometimes a little paranoia is a good thing), however, I know I freak when I can't access 3rd party data (stats, etc), even for a few hours or so.

You seem to be maintaining quite good under the circumstances, while you work to rectify the situation, as well as keeping everyone informed about what is going on (it's always best to be out front on stuff like that).

If you ever get tired of running your web site, FEMA could use you - and you would probably do a better job.

ADG Webmaster
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Old 10-03-2005, 09:05 PM   #44
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Originally Posted by AsianDivaGirlsWebDude
I can't say that I have been in the exact same position, since I don't run an affiliate program, and I have back-ups of my back-ups (sometimes a little paranoia is a good thing), however, I know I freak when I can't access 3rd party data (stats, etc), even for a few hours or so.

You seem to be maintaining quite good under the circumstances, while you work to rectify the situation, as well as keeping everyone informed about what is going on (it's always best to be out front on stuff like that).

If you ever get tired of running your web site, FEMA could use you - and you would probably do a better job.

ADG Webmaster
Thanks ADGWD, I just believe being upfront and open about things like this is the only way to be. 100's of people put there faith, trust, and most importantly their traffic in our hands, and not coming out and letting people know what is going on IMHO is just a bad idea. Will we lose some good affiliates? Maybe. Will we show people we care about them and want to be honest and upfront when we run into a snag like this? Definitely.

We really thought we had all the backups covered, but the reality of the situation is only the content was locally backed up, the rest of it was in someone else's hands that we kind of relied on and had some misconsumptions about. Some things you find out the hard way I guess.

The site will be back bigger and better than ever ASAP, and we hope that our loyal affiliates and friends will be there to embrace it/us once again, as they have so many times before.

Thanks again for all your kind words, it means more than you know right now.

Oh, and FEMA might be a little out of my league atm...lol
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Loryn ‎(3:16 PM):
I love it, just as long as we keep the bedroom door closed from all ears then we can have throw down hard core sex that makes us money haha
fuck it we can have sex on money never did that before
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Old 10-03-2005, 09:26 PM   #45
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Originally Posted by High Quality
Ouch.
RAID 1 - if you run IDE drives you hve to hvae RAID - and its a good idea if you run scsi too.
That's what I was going to say... I'm currently moving to a new box, I got a RAID-1 now just for backup/speed increase purposes.

But sucks to hear such bad news, I hope everything turns out well to both of you.
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Old 10-03-2005, 09:30 PM   #46
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good luck with everything NewBreed and Arika, you got my support 100%
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Old 10-03-2005, 09:39 PM   #47
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Originally Posted by bdjuf
good luck with everything NewBreed and Arika, you got my support 100%
Thanks BFJUF!!!!
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Loryn ‎(3:16 PM):
I love it, just as long as we keep the bedroom door closed from all ears then we can have throw down hard core sex that makes us money haha
fuck it we can have sex on money never did that before
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Old 10-03-2005, 09:47 PM   #48
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Guys.... you should gimme a call.
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Old 10-03-2005, 09:48 PM   #49
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Bill ... I'm sorry to hear that ... i hope you get everything sorted out ...
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Old 10-03-2005, 09:53 PM   #50
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Originally Posted by jaYMan
Guys.... you should gimme a call.
Can't do the phone thing now, they are both re-charging atm, but I am on ICQ.
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Loryn ‎(3:16 PM):
I love it, just as long as we keep the bedroom door closed from all ears then we can have throw down hard core sex that makes us money haha
fuck it we can have sex on money never did that before
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