Welcome to the GoFuckYourself.com - Adult Webmaster Forum forums. You are currently viewing our boards as a guest which gives you limited access to view most discussions and access our other features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is fast, simple and absolutely free so please, join our community today! If you have any problems with the registration process or your account login, please contact us. |
|
Discuss what's fucking going on, and which programs are best and worst. One-time "program" announcements from "established" webmasters are allowed. |
|
Thread Tools |
08-24-2008, 05:59 AM | #1 |
Confirmed User
Join Date: May 2004
Location: Sacramento, CA
Posts: 451
|
Program owners: Check your NATS, it might be broken
I just woke up, checked our membership sites, and discovered that ALL our join pages are down, as is our NATS admin.
Went to put in a ticket with NATS, and discovered clients.toomuchmedia.com is also down. Got Charles on the phone, and to their credit, Dave (support tech) called me back almost immediately. Apparently they had a major disk crash, and if your installation of NATS happens to "phone home" while their server is offline, your entire NATS goes down. They fixed it quickly, but God knows how long our program would have been down if I hadn't happened to check. Disk crashes suck and can happen to anyone, but I guess I now have learned that I need to have external monitoring on our join pages as well as our sites.
__________________
Gaybucks.com 100% exclusive American guys - hosted movie galleries - NATS - Boyfunk.com - Boysfeetclub.com - AJsCloset.com- SkylerDeVoss.com ICQ 272-995-402 |
08-24-2008, 06:02 AM | #2 |
Too lazy to set a custom title
Join Date: Dec 2004
Posts: 17,513
|
lol not good news
|
08-24-2008, 06:05 AM | #3 |
Confirmed User
Join Date: Oct 2005
Location: StarlightBucks !
Posts: 5,404
|
wanna hook us up with that contact info as we are currently down too
|
08-24-2008, 06:06 AM | #4 |
Confirmed User
Join Date: Oct 2002
Location: Australia
Posts: 3,012
|
Fuck.
Excuse my french ... this shit shouldn't happen ..
__________________
IW Skype : blance8888 Icq : 15567120 |
08-24-2008, 06:11 AM | #5 |
Confirmed User
Join Date: Oct 2002
Location: edinburgh
Posts: 655
|
could definitely use the contact info as well, can't seem to find it on their site as most of it is broken
|
08-24-2008, 06:13 AM | #6 |
Confirmed User
Join Date: Oct 2002
Location: Australia
Posts: 3,012
|
Add me to that list needing contact info .. their site is screwed ..
__________________
IW Skype : blance8888 Icq : 15567120 |
08-24-2008, 06:15 AM | #7 | |
Confirmed User
Join Date: Feb 2003
Posts: 1,390
|
Quote:
Emergency support is available 24/7 by calling 732-385-1536 x212 |
|
08-24-2008, 06:15 AM | #8 |
Join Date: May 2008
Posts: 9,802
|
i noticed that nearly 30 min ago
some programs are working, some are down |
08-24-2008, 06:18 AM | #9 |
Confirmed User
Join Date: May 2004
Location: Sacramento, CA
Posts: 451
|
To their credit, we were back up and running within 10 minutes after I noticed it was down, and Charles even called me back to make sure Dave had called me.
The bad news is, we had been down for some hours... I have to look at our join stats to see for sure... and nobody from TMM tried to contact us to let us know. It is inexplicable to me that a company selling a mission-criticial application like NATS doesn't have complete redundancy so that if the authentication server goes down, there's failover to an alternate server.... and in a situation like this, that they don't post on GFY to let people know what's happening. By contrast, when NatNet had their issue a day or two ago, Tony was on the boards within minutes explaining the situation and updating people. But that's NatNet vs TMM. Not much of a comparison. In case you're still having the problem TMM's phone number for emergency support is 732-385-1536 x212. The tech that helped us was Dave, his ICQ is 461-822-060, but I'm sure he's swamped so don't bug him unless your NATS is totally down.
__________________
Gaybucks.com 100% exclusive American guys - hosted movie galleries - NATS - Boyfunk.com - Boysfeetclub.com - AJsCloset.com- SkylerDeVoss.com ICQ 272-995-402 |
08-24-2008, 06:19 AM | #10 |
Confirmed User
Join Date: Oct 2002
Location: Australia
Posts: 3,012
|
Thanks for the heads up mate
__________________
IW Skype : blance8888 Icq : 15567120 |
08-24-2008, 06:23 AM | #11 | |
Giggity
Industry Role:
Join Date: Jul 2003
Location: S.E. Asia
Posts: 31,779
|
Quote:
If they have changed this, this is a GREAT thing and kudos to TMM!!!! I will sleep better now knowing they now have real 24 hour support. But when we needed it... voice mail. |
|
08-24-2008, 06:26 AM | #12 |
Industry Role:
Join Date: Aug 2001
Posts: 63,152
|
I hope everything will get fixed asap...
|
08-24-2008, 06:28 AM | #13 |
Confirmed User
Industry Role:
Join Date: Jun 2003
Location: Bruxelles
Posts: 1,086
|
|
08-24-2008, 06:29 AM | #14 |
Confirmed User
Join Date: Oct 2002
Location: edinburgh
Posts: 655
|
Horrible to know that after all this time and money investing in no single point of failure for my sites, NATS comes through and proves me wrong. I had no idea this dependancy even existed. I hope to GOD they go through and figure out a way to fix this....
I mean, what if their host goes down? or gets seized? or catches on fire? A whole grip of adult sites go down for good? or at least days on end........ absolutely rediculous |
08-24-2008, 06:33 AM | #15 |
Confirmed User
Industry Role:
Join Date: Jun 2003
Location: Bruxelles
Posts: 1,086
|
it is working for us again....
|
08-24-2008, 06:43 AM | #16 |
Confirmed User
Join Date: Jul 2004
Location: US
Posts: 344
|
We are aware of the issue. We are working with our host to get our servers back up and running as soon as possible. We are sorry for any inconvenience that our server downtime has caused you.
|
08-24-2008, 06:44 AM | #17 | |
Confirmed User
Join Date: May 2004
Location: Sacramento, CA
Posts: 451
|
Quote:
A few weeks ago, our entire NATS went down on a late Saturday night. I put in an "emergency" ticket and called every 20 minutes for about 4 hours on a late Saturday night, and put in several updates to the emergency ticket. Eventually Fred called, about 8AM eastern time and in so many words said he'd been asleep. But we eventually got things fixed.
__________________
Gaybucks.com 100% exclusive American guys - hosted movie galleries - NATS - Boyfunk.com - Boysfeetclub.com - AJsCloset.com- SkylerDeVoss.com ICQ 272-995-402 |
|
08-24-2008, 06:56 AM | #18 |
Confirmed User
Join Date: Jul 2004
Location: US
Posts: 344
|
Due to the downtime of our Client Support server, many of our clients are experiencing problems with their NATS. To repair the issue yourself you can clear the contents of the nats/includes/admin_areas.php file on your server. Please make sure that you maintain the file permissions for this script.
If you would like a support tech to address this issue for you, please open a ticket at clients.toomuchmedia.com. |
08-24-2008, 07:00 AM | #19 |
Confirmed User
Industry Role:
Join Date: Oct 2005
Posts: 3,758
|
we just got fixed as well
|
08-24-2008, 07:21 AM | #20 |
Confirmed User
Join Date: Mar 2008
Posts: 252
|
yeah i got same problem too when login to webmaster area
__________________
MidPhase Hosting $7.95/month Adult support. Contact me for discount code AnHosting $6.95/month Adult support. Videosz.com WebmasterLife paying weekly |
08-24-2008, 02:59 PM | #21 | |
Too lazy to set a custom title
Industry Role:
Join Date: Sep 2002
Posts: 34,431
|
Quote:
having your entire business down is hardly just an inconvenience
__________________
I moved my sites to Vacares Hosting. I've saved money, my hair is thicker, lost some weight too! Thanks Sly!
|
|
08-24-2008, 03:22 PM | #22 |
ICQ:649699063
Industry Role:
Join Date: Mar 2003
Posts: 27,763
|
not good news indeed...
__________________
Send me an email: [email protected] |
08-24-2008, 03:32 PM | #23 |
Confirmed User
Join Date: Aug 2007
Posts: 5,687
|
trying to get some help and noone seems to be at support. This is not good.
__________________
No doubt one may quote history to support any cause, as the devil quotes scripture. -- Learned Hand http://www.bjpenn.com |
08-24-2008, 04:36 PM | #24 |
Confirmed User
Join Date: Feb 2003
Posts: 1,390
|
I totally agree with you! I'm happy that the issue is resolved but, Damn!
|
08-24-2008, 04:37 PM | #25 |
Confirmed User
Join Date: Nov 2001
Location: USA
Posts: 3,072
|
To repair the issue yourself, you can clear the contents of the nats/includes/admin_areas.php file on your server. To do this, you can either ftp or ssh into your NATS server. Once in the directory for your nats, go into the includes directory. In there you can either open the file and clear all of the lines in the file, or remove the file and recreate. Please make sure that you maintain the file permissions for this script.
You can ask your host for assistance in accessing this file. |