I miss Jettis Already. Paycom Sucks!

[Shap]

Yesterday I emailed Paycom regarding the changes. No Reply.

Today a number of our backup sales through jettis had no access. I email jettis support desk. They inform me that Paycom is now handling all support. So i email Paycom. Once, Twice, Three Times now. 8 hours. Still no reply. Great Customer Service.

Time to pull all our join links. I'm not going to be pushing my sales to the first of the big three that will be going down.

I miss Jettis and i miss Jennifer Maddux's fast replies.

[JulianSosa]

Im sorry but I can suggest using the phone when dealing with epoch. They always did good via phone for me in the past

[Jace]

if you had a real problem you would use the phone

email is cool if it isn't important, but nothing beats the phone

[Theo]

Phone? an internet company should reply on e-mails before anything else.

[Shap]

Was the problem major? No.

But no reply from an email yesterday? No reply to a support question in 8 hours today? That's weak. I've heard alot of people tell me the same thing about Paycom. From what I've heard the support staff are a bunch of idiots. That's customer and tech. That's just what i've heard.

[pxxx]

They should be able to reply to email as well as they do with phones and so on.

[speakthetruth]

Chris Mallick has a phone on his plane, call him.

[RRRED]

Can you guys even come close to imagining the load they have right now? I'd wait a 24 hour period for them to reply to support emails. Not that I'm saying it's cool to be ignored but I assure you, they are not sitting at their desks with their feet up filing their nails.

[Shoehorn!]

Originally posted by shap
Yesterday I emailed Paycom regarding the changes. No Reply.

Today a number of our backup sales through jettis had no access. I email jettis support desk. They inform me that Paycom is now handling all support. So i email Paycom. Once, Twice, Three Times now. 8 hours. Still no reply. Great Customer Service.

Time to pull all our join links. I'm not going to be pushing my sales to the first of the big three that will be going down.

I miss Jettis and i miss Jennifer Maddux's fast replies.

I am picking up Paycom as my new primary processor, and they have been awesome so far. I am lazy and I tend to procrastinate, but they've been calling me and reminding me to do shit, which I like, because otherwise it doesn't get done. I am not even a Paycom customer yet, but I like their style already.

[Paul Markham]

I've been waiting 7 months for them to get approval for us with Visa, don't get nothing from them to tell me why or what.

That kind of support sucks and if I have to phone them so they can earn 15% out of my processing they can

Will give them a verbal bashing when I see them in Miami.

[J.R.]

Paycoms support is worse then ever, I bitch
about it all the time.

You need to call them to get ANYTHING DONE!

[montel]

when you are dishing out ~15% of earnings you expect something in return...

[Dax]

I don't like the stats... =( Very weak.. I feel like Im missing half a processor...

Jettis was so bad ass! Loved it!

[fr8]

Originally posted by JaceXXX
if you had a real problem you would use the phone

email is cool if it isn't important, but nothing beats the phone

This is about money. If your site was down would you email support. no. you keep that number on speed dial.

[JulianSosa]

Originally posted by montel
when you are dishing out ~15% of earnings you expect something in return...

There are now 3 processors major processors left. The one mentioned in this thread is moving 1000's of clients to a new system. That has prolly got to take some work? Imagine if there was 2 processors left and they decided that all accounts doing under 100k a month now have to pay 25%

[RRRED]

Remember in the announcement how they said Kjell and Ken would be consultants? If you pick up the phone and give them a call, they are helping deal with everything and will be for quite some time.

If their email support was so terrible before (there's always two sides so who knows) at least they will all be working together to make sure everyone gets taken care of the way they expect to.

It's not always a terrible thing to say something on the boards if it might help improve things but I'd give them a break over the next couple days. I'm shocked that no one seems to notice how flawless this transformation is going considering the magnitude.

[Jayde]

I miss Jettis too. Paycom admin pages are the worst pageswith hardly any data. No one seems to know what happened to all my recurring for the past 3 days. Tech support at Paycom only have very limited capabilities unlike Jettis who could trouble shoot anything. I am seriously considering moving my whole database to another processor.

[RicardoB]

Originally posted by Dax
I don't like the stats... =( Very weak.. I feel like Im missing half a processor...

Jettis was so bad ass! Loved it!

Agreed in fact I think i'm gonna drop all sponsors I'm using that used Jettis.

I don't like Epoch one bit

[ztik]

They reply to my emails usualy within the hour
maybe you should learn how to use a email client correctly

[jayeff]

Not specifically in relation to paycom, but in general why are people in such a rush to defend poor support?

And why is it okay to suck via email? This is internet business for heaven's sake: surely the first line of support should be email. And if you don't want to or cannot handle a particular line of support properly, why offer it?

Right now I have requests in to two companies: both sent via support forms on their sites and both unanswered after 4+ days. They were simple things, exactly the sort of issues that can be handled more efficiently by email. But it looks like I'm going to end up on the phone for one, and ICQ for the other. Both a pain, since we are in different time zones.

[CHMOD]

Originally posted by ztik
They reply to my emails usualy within the hour
maybe you should learn how to use a email client correctly

Idiot

[angelsofporn]

they are good on the phone
888 627 3888 ext 310

Not so good on email..you probably wont get an email reply till monday

[ztik]

Originally posted by CHMOD
Idiot

Fuck you pussy

[Jayde]

Attacking each other is not going to solve the problem majority of the people are experiencing with poor admin pages and tech support. I used to be with Epoch 5 years ago, a lot of these problems were there than and at that time they were also not giving people's reserves back, at that time I left to go to Jettis, it seems with Jettis selling our databases, we have come full circle.

[MikeHawk]

Originally posted by shap
Yesterday I emailed Paycom regarding the changes. No Reply.

Today a number of our backup sales through jettis had no access. I email jettis support desk. They inform me that Paycom is now handling all support. So i email Paycom. Once, Twice, Three Times now. 8 hours. Still no reply. Great Customer Service.

Time to pull all our join links. I'm not going to be pushing my sales to the first of the big three that will be going down.

I miss Jettis and i miss Jennifer Maddux's fast replies.

Well we have been processing with Jettis for over three years...I have to disagree with the Jennifer Maddux fast reply comment, in fact when we first joined it was like pulling teeth to get her to do anything, and with the shitty bad attitude I never dealt with her my partner did, he has "golden patence". In fact she never ever would get back to us, so they assigned Thomas who took care of us always, he was great and we will miss him.


Paycom just swallowed up a major company and they are I am sure busy So I will judge them down the line for service when they get all the jettis non sense smoothed out. I feel bad for some of the people working at Jettis that dont even know they have jobs or not? I dont know what happned to Jettis, but we did not like the treatment of all of sudden being switched to another company with out being told.

Just a few months ago, I was telling my partner "what happens if Jettis goes under or they close" Our biz goes with it thatswhat. So we started with Mpa3 and now we secured another 6 ways to process money.

Now the fun part comes when do we get all of our reserve money back? Been chasing them for the past 3 years waiting for them to return some of it ....

I have heard nothing but good things about Paycom and we look forward to the change and will be positive and know its going to work great!

[Toni]

Overall I never had problems with them, lately they seem to be a little slower but still better then iBill or CCBill have ever been.

[MikeHawk]

........more to the above post, the last 3 shows Jan Internex, Phoenix, and San Diego...Doug from CCBill was there, taking care of the webmasters and people they do biz with. We are looking forward to working with CCbill also and the others that take the time to go to the shows, work with new webmasters as well as old established ones. We rode over to an event in the CCbill Limo bus with Doug and the guys , smoking cigars and having a blast. I would often look around and wonder why Jettis was never at any of these shows?

We look forward to seeing everyone in Florida at the upcoming show, there will be alot to talk about ....by that time we will be cascading with CCbill, Paycom, Net Billing, Electra Cash, Dialers, Ibill and many others to improve our sales. Change will be good...and staying 100% positive!

[MikeHawk]

Originally posted by MikeHawk
........more to the above post, the last 3 shows Jan Internex, Phoenix, and San Diego...Doug from CCBill was there, taking care of the webmasters and people they do biz with. We are looking forward to working with CCbill also and the others that take the time to go to the shows, work with new webmasters as well as old established ones. We rode over to an event in the CCbill Limo bus with Doug and the guys , smoking cigars and having a blast. I would often look around and wonder why Jettis was never at any of these shows?

We look forward to seeing everyone in Florida at the upcoming show, there will be alot to talk about ....by that time we will be cascading with CCbill, Paycom, Net Billing, Electra Cash, Dialers, Ibill and many others to improve our sales. Change will be good...and staying 100% positive!

Well I must say this....we have made plenty of money with Jettis and they always paid on time, so that has to say alot when it comes right down to it. I will miss them and hope that what ever happens it works out for everyone!

[Kimmykim]

Originally posted by shap
Yesterday I emailed Paycom regarding the changes. No Reply.

Today a number of our backup sales through jettis had no access. I email jettis support desk. They inform me that Paycom is now handling all support. So i email Paycom. Once, Twice, Three Times now. 8 hours. Still no reply. Great Customer Service.

Time to pull all our join links. I'm not going to be pushing my sales to the first of the big three that will be going down.

I miss Jettis and i miss Jennifer Maddux's fast replies.

I think everyone gathered the other day that you don't like Paycom, and there's nothing wrong with that. That's why they make chocolate and vanilla ice cream.

Starting this thread makes you look a bit foolish, especially if you really care about your members and you're cutting your nose off to spite your face. Pick up the phone and call someone in support, help your members out, then come and bitch about the fact that you didn't get an email reply fast enough.

[Doctor Dre]

Originally posted by JaceXXX
if you had a real problem you would use the phone

email is cool if it isn't important, but nothing beats the phone

With the kind of money one single affiliate can bring them, they should REALLY consider answering their emails on time .

[Doctor Dre]

At the bottom line, it dosen't matter if a compagny is big or small ... as long as you gets what you pay for .

Beeing a huge compagny is NOT an excuse to take emails 3 days later

[Shap]

KK I would never post before tending to members. The members' problems were rectified long before the post. To make sure this doesn't happen again we removed Jettis from our Join option (this was also done before we posted here). Our members come before everything. Anybody who has dealt with us knows that. Our 0.20% Chargeback rate confirms that.


MikeHawk I agree with a few of your points.
I agree the Jettis reserves are a problem. It has had us worried for well over a year. I've had multiple phone conversations with jettis regarding our reserves and they all led to nothing. Not one dime. I think it was obvious to anyone using Jettis that the day they would no longer be a 3rd party processor was around the corner.

I also agree that Jettis did not look after all their clients equally. I'm sure they took good care of the Nasty Dollars crew, but when it came to other clients like us and yourself we were pretty much ignored at shows. I remember Sleazy introducing me to Ken Lawson last year. He introduce me as a webmaster that processes with Jettis. Ken's response? "Thanks for making me money. " He laughed and walked off. He acted like a real prick. And all those around me couldn't believe it. We've been phasing Jettis out since that day. So thanks to that meeting this move doesn't hurt us one bit. Thanks Ken .

I must disagree about Jennifer. She always came through for us. I guess we got lucky.

I'm looking forwarding to doing more business with Ccbill now. And of course our primary processor (Ibill) has been rocking all year long. They've taken amazing care of us and been very close to problem free. Ibill has really rebounded from their rough times and as a result helping our business have record month after record month. Thanks Ibill and Thanks Kevin Cunningham (Our Rocking Ibill Rep).

[Rand]

:: EPOCH TECH SUPPORT IS THERE FOR YOU ::

24 hours a day, 7 days a week, and 365 days a year. Just like your business.

Forgive the dust, temporarily, while we integrate each and every new site that has come from Jettis. Take comfort in the fact that this entire undertaking took place with no interruption in processing, no changes to ratios or conversions, and without a single one of Jettis' IPSP clients doing a single thing. I personally think *that alone* speaks volumes about Epoch's tech support as well as the excellent planning of Ken and Kjell and the rest of the crew at Jettis.

I was once the "only" person in client services. Then I headed the department. Now, there is an entire staff headed by two amazing men 24/7 that is there for your needs. Yes, this is a busy time for us and the dust will settle soon. And, yes, you should get and deserve to get a response to every single inquiry to Epoch within 24 hours. In fact, we strive to respond to every single email within one hour. Be sure you are using the correct address which is [email protected] or [email protected] (they both go to the same place). Include enough information to identify your account and provide a phone number we can call should the need arise.

If you don't get a response to anything you need within 24 hours, please resend your request and CC me and I can assure you of a speedy reply. [email protected].

Epoch has done everything in our power along with the help of the Jettis team to insure a painless migration to our services including full Visa registration paid for by Epoch. There was absolutely no interruption in service when the switch was flipped and sales continue to look completely normal according to both Epoch and Jettis.

Epoch has always done what was best for your business and ours. Our vision has always been to focus on the long term. We are here for you and we will respond to your requests, and even your criticisms. We are a service organization and our goal is to be the best processor on the planet. That may sound hokey, but it's true.

The largest programs in this business process with us for a reason. We deliver, we stand by our word, and we play by the rules.

[Ken]

I agree the Jettis reserves are a problem. It has had us worried for well over a year. I've had multiple phone conversations with jettis regarding our reserves and they all led to nothing. Not one dime. I think it was obvious to anyone using Jettis that the day they would no longer be a 3rd party processor was around the corner.

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Regarding Jettis reserves. Jettis has always mirrored our various banks in terms of reserve holdbacks and releases. Now that we are out of the IPSP business, client reserves will be released from our banks and in turn released to our clients. Jettis will be sending out a letter to all clients explaining this process in the coming weeks.

The good news here is that most of our old clients will be getting reserve releases, but will have no new reserves held by Paycom due to their "zero reserve policy". This means increased cash flow to many of you!


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I remember Sleazy introducing me to Ken Lawson last year. He introduce me as a webmaster that processes with Jettis. Ken's response? "Thanks for making me money. " He laughed and walked off. He acted like a real prick. And all those around me couldn't believe it. We've been phasing Jettis out since that day. So thanks to that meeting this move doesn't hurt us one bit. Thanks Ken .
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This is simply false. Anyone who knows me or has done business with me (including Sleazy) knows that's not my style. I've always treated everyone in this business (big or small) the same. I'm sorry if you walked away from meeting me with a bad impression, but I said nothing even close to what you stated above. That's now how I think and certainly not how I act.

Regardless, we chose Paycom to service our clients on a going forward basis for very good reasons. They are clearly the industry leaders, they have a very good management team (Chris, Clay and Joel) and they have set up an amazing organization. In our opinion, Paycom is here for the long run and brings much needed stability to an industry that changes constantly.

As Rand posted above, Paycom is prepared to help you with any issues or questions you might have. Having said that, Kjell and I continue to be here to help any of our old clients with their new Paycom relationship. You can always e-mail [email protected] or [email protected] and we will assist you in dealing with any concerns or questions you might have.

My advice to anyone who has concerns would be to give Paycom a little time. They are working around the clock to deal with a large influx of new clients, etc. Given the magnitude of this transition, I think they are handling it very well, with very few problems.

[RicardoB]

In all fairness here are my thoughts on this.

From an affiliate point of view I don't like Epoch/Paycom.

Their stats are rough at best and for some reason sponsors that use other processors do way better sales wise for me.

Now all the above is me. My taste, my findings and I'm sure for every 100 webmasters saying this there will be 100 webmasters stating the oposite.

But one fact is there about Epoch/Paycom that you can't ignore.

To my knowledge(Please correct me if I'm wrong) Paycom has been the only billing company that has the balls to stand up to Visa/Mastercard and sue.

That shows they have balls and it's the right kind of balls for the bizz.

Do I like them? No, Do I trust them yes they have a solid reputation. They do have what it takes to be at the top.

Just a few minor changes could do it IMO.

As an affiliate I'm unhappy with Jettis gone, but you have to be fair to what's happening and Epoch/Paycom is solid.

[MaDalton]

Originally posted by shap
Our 0.20% Chargeback rate confirms that.

Maybe it's because of your great content?

[Basic_man]

Paycom suck big timez!

[Shap]

Ken I have nothing to gain by making something like that up. Up until then I had heard nothing but great things about you. And since then I've heard nothing but great things. But our brief introduction was unfortunately as I put it. There were people around me who witnessed it and one of them had actually been in the process of adding jettis as an option and decided not to. It was at the dinner in florida last august.

Why it happened who knows? I wasn't expecting you to buff my butt. I also wasn't expecting a slap in the face. I was so upset by the meeting that I immediately emailed Jennifer asking what your affliation with Jettis was, I was prepared to pull all business to Jettis. Kjell then responded and said you were a shareholder and your main business was Webquest. At that point I thought ok, I'm not going to expect a shareholder to know or even care about me being a jettis client. However now I see you were the Jettis CEO. That seems quite far off from being just a shareholder. Anyhow, whether you meant to or not, you were a prick when we met.

[EviLGuY]

Originally posted by shap
Yesterday I emailed Paycom regarding the changes. No Reply.

Today a number of our backup sales through jettis had no access. I email jettis support desk. They inform me that Paycom is now handling all support. So i email Paycom. Once, Twice, Three Times now. 8 hours. Still no reply. Great Customer Service.

Time to pull all our join links. I'm not going to be pushing my sales to the first of the big three that will be going down.

I miss Jettis and i miss Jennifer Maddux's fast replies.

Yeah I don't think this was a good thing for the industry really.. sorry to hear about your problems.