iBill tornado and the winds have dropped

[stevie_t_ok]

I'm currently attempting to integrate iBill Processing Plus Subscriptions into our new site.

iBill is closed until tuesday because of hurricane Jane, or perhaps hurricaine Court Case. Whichever it is, they're hiding in basements whilst the iBill pet monkey bounces on the big red buttons.

Has anyone here ever attempted to integrate their pay-site into iBill's system? Well let me tell you, it's a bloddy nightmare. The majority of technical support - if you manage to bypass customer and client support - have little idea how their own systems work or even if certain functionality exists. I've been on the phone to iBill in the US for 1 whole week, and out of their entire staff, I've found 1 person, yes 1, that is able to confidently provide answers to technical questions, which they should know about.

Let me give you an example...

Whilst adding Processing Plus Gateway functionality I wondered if CVV2 is an option and if it's required. Then I rang iBill, quoted my account information and asked the following questions, which are both direct and simple:

1) Does Processing Plus Gateway support CVV2?
2) If so, what variable name do I need to post to iBill transaction processing and is this variable mandatory.

The technical rep put me on hold to consult his fellow workers. He then returned after 2 minutes and said...

Rep: "I'm sorry sir we are unable to answer that question"
Me: "Why?"
Rep: "Because we don't have that information"
Me: "OK, where can I find that information?"
Rep: "If you go to iBill.com, you'll find setup instructions there"
Me: "I've been to iBill.com. The information is outdated, poorly written and mentions nothing about Processing Plus Gateway CVV2 variables."
Rep: "Err, ok then sir, please email [email protected] for an answer"
Me: "Is there anyone there who can answer this question?"
Rep: "No"
Me: "If I email support then it'll take 48 hours to respond and last time it took them 3 days to inform me they didn't know the answer. That's why I'm ringing technical support now. Where does my email get routed to anyway?"
Rep: "Well sir, it'll be sent to technical support and given to the person who is attending your case"
Me: "Who is that person and can I speak to them now?"
Rep: "That would be me sir and you are. Is there anything else I can assist you with today?"
Me: "OK, let me get this straight. I've just asked you a technical question regarding you're own system, which you're unable to answer. Now, you want me to hang up this phone, email you the same question and wait for your response. Also, you're telling me that not 1 of the thousand+ members of staff can answer this question at this point in time.";

This query has now be given to the escalations department, whrere the majority of staff are trainees who find english difficult, let alone direct technical questions in english.

Don't get me wrong, the iBill platform is fantasic. But, the online documentation doesn't help webmasters in the slightest.

Doe's anyone know a free PHP script resource for iBill membership integration. I just need to know what variable and options they provide.

Fetch me a jug of water, my blood is boiling.

[MikeVega]

we just set up a site with them and it sucked...still having problems. Took almost three days to get it right...at first they wanted me to use pin codes...fucking pin codes...isn't that like 1998 tech....what the fuck...

[baddog]

would it be in poor taste to say see sig?

[stevie_t_ok]

Hi mvega325,

Did you setup ibIll Processing Plus Subscriptions and if so would you be able to send me the example integration scripts please?

I know it's a strange request, but knowing which variables are passed to notification and event notification scripts would save me days of phone calls to iBill.

My email address is: [email protected]

Thanks,

Steve.

[Zprogramz]

Why would anybody still be signing up with them? It is baffling. There are many other great companies out there that are easy to integrate such as Netbilling, CCbill and Epoch.

Z